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Privacy Policy

Who we are
Apothic Peptides (“we”, “us”, “our”) is a company based in London, UK. Our registered business name is Polygon Peptides, located at 128 City Rd, London, EC1V 2NX. We sell research-only peptides and related laboratory products. We are committed to protecting your privacy.

What this policy covers
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, place orders, or otherwise interact with us (for example, contacting us about orders or customer service). It also describes your rights regarding your personal information.

1. Information We Collect

Depending on how you use our site, we collect different types of information:

  • Information you give us directly:

    • Name, email address, phone number, business or institutional information.

    • Shipping address and billing address when you place an order.

    • Order details (which products you bought, quantity, price).

    • Customer support messages: anything you send us via email or forms.

  • Information collected automatically:

    • IP address, browser type/version, device type (mobile or desktop), operating system.

    • Pages you visit on the site, date/time stamps, source of traffic (how you found the website).

    • Cookies, tracking technologies (e.g. pixels) used for analytics, site performance, and identifying returning visitors.

2. How We Use Your Information

We use personal data for purposes including, but not limited to:

 

    • To process your orders, handle payment, shipping, delivery, returns and refunds.

    • To send order confirmations, shipping notifications, customer support, and necessary transactional communications.

    • To send review reminder emails if you have consented (e.g. ask “Would you like to receive invitation to review your order?” at checkout).

    • To improve our site and services: understanding user behavior, fixing bugs, optimizing site performance.

    • To communicate with you about updates, changes to policies, or promotions — only if you have consented.

    • To protect our legitimate interests, such as preventing fraud, ensuring security, enforcing terms of service, or defending our rights.

       

3. Consent & Legal Basis

 

    • Where required by law (especially US / EU GDPR), we only send marketing or review invitation emails if you explicitly consent (via checkbox at checkout).

    • For necessary transactional communications (order confirmation, shipping details), consent is implied after you place an order.

    • You have the right to withdraw consent for non-essential emails at any time (usually via “unsubscribe” link).

4. Who We Share Your Information With

We only share your personal information with:

 

    • Service providers that help us run our business: payment processors, shipping / courier services, website hosting, analytics providers, customer service tools.

    • Legal & regulatory authorities where required (e.g. if we must comply with a legal order, law enforcement).

    • Our affiliates or contractors, but only as necessary and under contractual privacy/privacy-security obligations.

We do not sell your data to third parties for their own marketing.

5. Data Retention & Security

 

    • We keep your personal data as long as needed to fulfill the purposes above (e.g. for orders, refunds, legal obligations).

    • When data is no longer needed (for historical, tax, or customer service reasons), we securely delete or anonymize it.

    • We use reasonable technical and organisational security measures (secure servers, access controls, encryption where practicable) to protect your data. However, no system is perfectly secure, so we cannot guarantee full protection of any data transmission.

6. Your Rights

Depending on where you are located, you may have rights under data protection laws, including:

 

    • Access: request a copy of personal data we hold about you.

    • Correction: ask us to correct inaccurate or incomplete information.

    • Deletion: request we delete your personal data when it’s no longer legally needed.

    • Restriction: limit how we use your personal data in certain circumstances.

    • Portability: ask for a copy of your data in a usable format (if applicable).

    • Withdrawal of Consent: revoke your consent for non-essential communications at any time.

To exercise any of these rights, contact us at info@polygonpeptides.co.uk

7. Cookies & Tracking Technologies

 

    • We use cookies to remember your login/session, cart contents, preferences, and to run analytics.

    • Some cookies are essential (you can’t opt out if you want core site functions). Others are optional (e.g. analytics, marketing).

    • You can manage cookies via your browser settings.

8. Children’s Data

 

    • Our products are intended only for professionals, institutions, or individuals who understand research-grade peptides.

    • We do not knowingly collect personal information from children under 18. If you believe a child has provided this information, contact us and we will delete it.

10. Contact Information

If you have any questions, comments or concerns about privacy, your data, or this policy:
Email: Ashtonruel@proton.me